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29 July 2010

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Monday 5th July 2010

We are currently experiencing problems with one of our servers. Client websites hosted on IP address 81.21.78.204 will be affected. Engineers are investigating.

Update: 12.48 pm : This server has suffered hardware failure. A new server is being provisioned and websites will be restored as soon as possible. Important: If IFA Portals manage your DNS settings we will configure to work with the new server. If you or a 3rd party manage your DNS, you must amend the DNS WWW A record to point to IP address. 94.136.39.13

Update: 3.15pm : The new hardware will be commissioned within the hour, then the process of restore will begin.

Update: 22.51pm : New server has been provisioned and configured. All platform 2 websites have been restored, configured and are now available*. Though this constitutes the bulk the affected websites, a number of older websites and some legacy email services remain impacted and we are working to resolve.

*DNS under our control has been amended and those sites are live to the public, but clients with domains hosted with other registrars will need to configure the new the www A record to IP Address 94.136.39.13.

Update: 06/07/10 : All legacy email services have now been restored. Unfortunately a very small number of older websites cannot be restored, we will be contacting those affected, to provide new services on the new platform.

Update:07/07/10 : Email sent to all impacted clients reminding them of the DNS amend needed. A letter will alos be going out today.

Status: Closed.

Last Updated Thu, 29 Jul 2010 16:00:00 +0100

System status announcement: Wed, 28 Jul 2010 15:50:38 +0100

On Friday the 30th of July between the hours of 05:30 and 05:45, some ADSL customers may be unable to connect to their service.

This is due to scheduled maintenance, and is expected to last for approximately 10 minutes. Users who are connected to their ADSL service at that time will be disconnected.

On completion of the work affected customers may need to reboot their routers in order to re-connect.
Status of this entry is Open

System status announcement: Wed, 28 Jul 2010 09:16:57 +0100

Due to maintenance on our SiteBuilder servers customers will be unable to edit or publish their SiteBuilder websites between 01:00 and 07:00 on Thursday 29th July. All published websites will remain unaffected.

This maintenance is taking longer than anticipated. We expect this work to be completed at around midday. Please accept our apologies for any inconvenience caused.

UPDATE - This maintenance is still in progress. We would like to apologise again for any inconvenience caused and will update this status entry as soon as further information becomes available.
Status of this entry is Open

System status announcement: Tue, 27 Jul 2010 22:25:38 +0100

Websites hosted on 213.171.218.121 may be intermittently unavailable.

Engineers are investigating.

This issue is now resolved.
Status of this entry is Closed


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